To initiate a return, follow these simple steps:
I. Request Refund:
- Visit your 100emart account on 100emart.com or the app to request a refund. If you don’t have a 100emart account, click “Save Your Order” in your 100emart order email.
II. Navigate to Your Orders:
- Find the relevant order in “Your Orders” and click on the “Return/Refund” button.
III. Select Items and Reason:
- Choose the item(s) you want to return and state the reason. Depending on your selection, you may need to provide additional order-related details. Click “Next Step” after providing the required information.
IV. Choose Refund Method:
- If no return is needed, simply choose your refund method – either as a 100emart credit balance or back to your original payment method. Click “Submit.”
V. Return Process:
- If a return is necessary, select your return and refund methods. Upon submission, a return label will be provided for free return shipping on your first return for EVERY order within 60 days from the purchase date.
VI. Prepare the Package:
- Place all return items in one package, print and affix the provided return label to the outside. Drop off your package at the nearest USPS/UPS location.
VII. Check Refund Status:
- Monitor the refund status on your order details page or receive updates through 100emart’s SMS/Email/Push notifications.
Important Notice
I. The address indicated as the sender’s address on your package is NOT the designated return address. Sending the return package to that address may result in a delay in processing your return. Kindly ensure that you only dispatch the return package to the address specified on the return label we provide.
II. Please take care to exclude any unintended items from your return package. If you mistakenly include an incorrect item, promptly reach out to Customer Service for assistance. We cannot guarantee the identification and return of incorrect items, and we do not store or issue refunds for such items.
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