Return shipping is free for your initial return on EVERY order within 60 days from the date of purchase.
When initiating a return, you might have the option to receive a partial refund without returning the item(s). If you choose this option, one free return will automatically be subtracted from the total number of free returns available for that order.
If you’ve already returned items from an order and wish to return additional items from the same order, it’s possible as long as the 60-day window has not elapsed.
To streamline the process and avoid additional fees, we recommend consolidating all return items into one shipment. This not only helps minimize costs but also reduces the environmental impact associated with multiple returns.
For the second and subsequent refunds from the same order, you can use the provided return label and pay a $9.99 shipping fee, which will be deducted from your refund.
Important Notice
I. The address indicated as the sender’s address on your package is NOT the designated return address. Sending the return package to that address may result in a delay in processing your return. Kindly ensure that you only dispatch the return package to the address specified on the return label we provide.
II. Please take care to exclude any unintended items from your return package. If you mistakenly include an incorrect item, promptly reach out to Customer Service for assistance. We cannot guarantee the identification and return of incorrect items, and we do not store or issue refunds for such items.
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